Cutline – Style, Comfort, Individuality

At Cutline, we take pride in the quality and craftsmanship of our pieces. Every item undergoes careful quality checks before it reaches you. We understand that sometimes things may not go as planned, so here’s our Return & Exchange Policy for your convenience:

Return Policy

  • Returns are not accepted once the product is delivered, except for defective or incorrect items.

  • Any issues must be reported within 5 days of receiving your order.

  • Items must be unused, unwashed, and in original condition, with tags and packaging intact.

Exchange Policy

  • Exchanges are allowed within 5 days of receiving your order.

  • Exchanges are offered if the item is defective, damaged during transit, or incorrect.

  • If the error is on our side (wrong or faulty item), we will cover delivery and return charges.

  • For exchanges due to size, color, or personal preference, the customer will bear delivery costs.

International Orders

  • Returns or exchanges are not available for international orders unless the item is defective or incorrect.

  • In such cases, please email cutlinestore@gmail.com or WhatsApp +0312 4980943 with your order details and images within 5 days of delivery. Our team will assist promptly.

How to Request an Exchange

  • Contact us via email at cutlinestore@gmail.com or WhatsApp at +0312 4980943 with your order number and reason for exchange.

  • Once approved, our team will guide you through the process.

Notes

  • Sale or discounted items are non-returnable and non-exchangeable.

  • Cutline reserves the right to deny exchanges if items do not meet our policy criteria.